Moissanite Horus Egyptian Falcon Wing Pendant Necklace in 14k White & Yellow Gold on 925 Sterling Silver Chain

At Flawless Karat, we are committed to ensuring your satisfaction with every purchase. 

Exchanges or Refund 

• Eligibility: We offer Exchanges or Refunds within 14 days of the shipping date. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Process: To initiate an exchange or Refund, please contact our customer service team at support@flawlesskarat.com  . Provide your order number and the reason for the exchange. Once your request is approved, we will provide you with further instructions on how to return the item.

Return and Exchange Process

1. Initiate the Process: Contact our customer service team within 14 days of the shipping date.
2. Prepare Your Item: Ensure the item is unused, in its original condition, and in the original packaging.
3. Ship the Item: Follow the instructions provided by our customer service team to ship the item back to us.
4. Processing: Once we receive and inspect your item, we will notify you of the approval or rejection of your exchange. If approved, we will process the exchange and ship the new item to you.

Additional Information

• Non-Returnable Items: Custom jewelry and personalized pieces are not eligible for exchange unless they arrive damaged or defective.
• Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your exchange credit.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will exchange the items.

We appreciate your understanding and cooperation. If you have any questions or concerns about our refund and exchange policy, please contact our customer service team at support@flawlesskarat.com or you can open live chat.

Thank you for choosing Flawless Karat!

1. How do I care for my Flawless Karat jewelry?

Answer: To keep your Flawless Karat jewelry looking its best, we recommend avoiding exposure to harsh chemicals, lotions, and perfumes. Clean your jewelry with a soft cloth, and store it in a dry place when not in use. For more detailed care instructions, refer to our Jewelry Care Guide.

2. How do I determine my ring size?

Answer: To find your ring size, we recommend using our Ring Size Guide, which provides step-by-step instructions to measure your finger accurately. You can also visit a local jeweler to get professionally sized. If you have any doubts, feel free to reach out to our customer support for assistance.

3. Do you offer international shipping?

Answer: Yes, We provides international shipping to many countries. During the checkout process, you can select your country to see if we deliver to your location. Please note that international shipping times and customs processes may vary.

4. Are Flawless Karat pieces suitable for everyday wear?

A: Absolutely. Our jewelry is created not just for special occasions but for everyday elegance. The durability of our materials ensures that your Flawless Karat pieces can be worn with confidence, adding a touch of glamour to your daily ensemble. You can even wear our jewelry while going for swimming, as most of our pieces are waterproof.

5: What makes Flawless Karat different from other jewelry brands?

A: At Flawless Karat, our commitment to product quality sets us apart. Unlike brands that use cheap metals and plating, we provide authentic and original metals and gems. Each piece is a testament to our dedication to genuine craftsmanship. You will recieve certifications of product with most of our pieces.